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Support software the way it should be.
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Everything you need for great customer support
Powerful
The Best Tool For The Job
GoDesk is packed full of powerful features that let your agents work more productively. Stack view, auto-assign rules and canned actions all help free up more of your agent's time.
Flexible
Built To Meet Your Needs
Our flexible platform can automate repetitive actions and build the customer support process you want. GoDesk can be scaled, extended and optimised as your business grows.
Secure
Enterprise-grade Data Protection
GoDesk delivers security and compliance for your users while giving you control over your data. Encryption at rest and encryption in transit. Fully GDPR and CCPA compliant.
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Pros Go for GoDesk
Accelerate your agent's productivity
Omni-channel integration
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Let customers come to you on the channel they prefer. Email, social media and phone calls; all in Godesk.
Pre-composed replies
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Save your agents time and effort with canned text: handy pre-composed replies for common questions.
Support with context
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GoDesk gives your agents a customer's entire history right next to the ticket so they can get their responses just right.
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STACK VIEW
Let the tickets come to you
Stack view lets agents answer tickets one at a time, in the order dictated by your list settings. Without the need to switch between views, your team can work on solving high priority tasks rather than cherry-picking the quick fixes.
TICKET REVIEWS
Agent training that protects your brand
Ticket Reviews show a small percentage of agent responses to your team leaders for approval before they are sent. They can add notes, raise issues and make sure your agents reach the level of support your customers expect.
REPORTING AND ANALYTICS
Track key metrics and stay informed
GoDesk's built in reporting gives you an instant full overview of your team's performance. See how efficiently tickets are handled, your best performing agents and how satisfied your customers are in one place.
Industry-accepted best practices
We follow common guidelines and best practices to help our customers meet their own compliance standards. GoDesk is compliant with the following industry standards:
SOC 2 Type II
ISO 27001
ISO 27017
CSA
GDPR
CCPA
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