Stack view lets agents answer tickets one at a time, in the order dictated by your list settings. Without the need to switch between views, your team can work on solving high priority tasks rather than cherry-picking the quick fixes.
Agent training that protects your brand
Ticket Reviews show a small percentage of agent responses to your team leaders for approval before they are sent. They can add notes, raise issues and make sure your agents reach the level of support your customers expect.
REPORTING AND ANALYTICS
Track key metrics and stay informed
GoDesk's built in reporting gives you an instant full overview of your team's performance. See how efficiently tickets are handled, your best performing agents and how satisfied your customers are in one place.
Industry-accepted best practices
We follow common guidelines and best practices to help our customers meet their own compliance standards. GoDesk is compliant with the following industry standards:
SOC 2 Type II
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